FAQs

Q. What is a Public Insurance Adjuster?

A. A qualified expert on property loss adjustment who you retain to advise and assist in preparing, filing and adjusting your insurance claim. Simply put, we are hired by you to protect your interests and to get you the highest possible settlement for your loss. You wouldn't go to court without a lawyer, you shouldn't settle a property claim with your insurance company without your own adjuster.

Q. Are Public Adjusters associated with insurance companies?

A. No. Citiwide Adjusters, Inc., is employed by you, the insured. We work solely on your behalf NOT the insurance company. 

Q. How can Citiwide Adjusters, Inc., help you?

A. We are trained and licensed in handling the many overwhelming details of an insurance claim. Citiwide relieves you the burden of dealing with these matters to help you receive a prompt and more favorable settlement, the highest settlement possible.

Q.  Can you prepare your own claim?

A. Yes. But Citiwide Adjusters, Inc. has over 100 combined years of experience and greater knowledge than the average policyholder. We will evaluate your insurance policy, assist you in the preparation of estimates, inventory and other facets of the loss. We will then meet with your insurance company's adjuster and negotiate a fair and proper settlement for you.

Q. In case of a loss, what should I do?

A. Promptly report the loss to Citiwide Adjusters, Inc. We will get the process started quickly handling everything from A to Z. We will immediately notify your insurance company of your loss and set-up an appointment for your insurance company to inspect the damages with a qualified adjuster from Citiwide on the scene. You must prevent any further damages to your property so if you are in need of emergency services such as boardup, water removal, plumbing or roofing repairs Citiwide will contact those companies for you. Most importantly, if you need immediate housing in the event of a major fire or water loss, we will provide that service for you as well. 

Q. What are some things insurance companies do to minimize a loss?

• Apply under insurance penalties.
• Utilize low repair or replacement estimates by adjusters or their recommended contractors.
• Apply excessive depreciation or hold-back money.
• Request inordinate amount of receipts or inventory lists. 
• Pay for living expenses not up to your standards.
• Deny claims based on their perception or interpretation of coverage.
• Deny claims based on their perception or interpretation of on-going or "old" claims.

Q. Should I call my insurance company first?

A. No! It is easier, faster and the results will be much more favorable for you when Citiwide Adjusters is involved from the very beginning. Don't wait until you are unsatisfied. Call us first! In case you have attempted to handle your claim on your own - don't worry - you can still call us now! 

Q. Why Citiwide? 

A. Our Reputation! we have the finest reputation and that means faster and better settlements for you! It's that simple.